Refund Policy for Virtual Tourist Services in Dubrovnik

Reservation Changes

• Guests may request changes to an existing reservation only with the agreement of the service provider. Possible changes include:
  • Changing the reservation holder.
  • Modifying the reservation date.
  • Adjusting the number of persons or their age.
  • Altering the types of basic or additional services booked.
  • Revising the payment dynamics.
• Requests for changes must be submitted in writing via email, fax, or mail.
• All changes are subject to availability and approval by Posoljeni Zrak d.o.o.

Cancellation Policy

• Guests must submit cancellation requests in writing via email, fax, or mail.
• The date the agency receives the written cancellation notice is used to calculate cancellation costs.
• If the guest does not show up at the destination or cancels after the service usage begins, no refund will be provided.
• If actual costs incurred by the agency exceed previously stated amounts, the agency reserves the right to charge the actual costs.

Cancellation Costs and Conditions

• Cancellation costs apply to changes in the terms of use of reserved services and other significant changes.
• If a guest finds a replacement user for the same reservation, the agency charges only the costs associated with the replacement.
• In cases of cancellation due to force majeure on the part of the guest, the agency will charge only the actual costs incurred, which will not exceed 25% of the total service value. The remaining amount will be refunded to the guest.

Refund Process

• Refunds will be processed exclusively to the card used for the original reservation.
• The exact amount to be refunded will be determined and processed promptly, with the sender covering the associated transaction costs.

By submitting a reservation or cancellation request, you agree to these terms and conditions. For further assistance, please contact our support team.